Your internal system stays reliable while your process keeps moving.
Bugs fixed inside a business day, hosting and backups managed, and small changes made as the way you work changes — because it always does.
Who takes this plan
- Teams that would stop working if the system stopped
- Operations that change shape every few months
- Owners without a developer on the payroll
- Companies replacing per-seat software they never fully used
What's included every month
Bug fixes inside one business day
Anything broken is ours to fix, with no hourly meter running.
Managed hosting
Servers, database, certificates and domains looked after and paid attention to.
Backups and restore drills
Daily backups with a restore actually tested, not just configured.
Small process changes
A new status, an extra field, a changed approval path — the everyday adjustments included each month.
New accounts and permissions
People join and leave; roles and visibility kept correct as they do.
Monthly usage review
Where people are getting stuck, what is going unused, what would save the most time next.
Data help
Imports, corrections and exports when you need figures out of the system.
Priority on your queue
Your work is placed ahead of unretained requests.
How it runs
The monthly rhythm
Any day
Something breaks
You report it, we fix it inside one business day.
Any week
The process shifts
Small changes go in as they come up, without a new quote.
Monthly
Usage review
Where the friction is, and what we recommend next.
What it doesn't cover
Listed plainly so there is nothing to argue about later. Anything here gets written down and priced before we start it.
- A whole new module or a second system — scoped and priced as a project
- Licences for third-party services the system connects to
- Training beyond the ordinary questions your team asks
- Data entry on your behalf
FAQ
The other plans
Site Care
1,000 AED / month
Content changes done properly, the software underneath kept current, and a person who notices when the site goes down before your customers do.
What's in Site CareRetained Development
10,000 AED / month
For teams shipping continuously. You get reserved development capacity, first place in the queue and a plan we agree together rather than a stack of tickets.
What's in Retained Development